Frequently Asked Questions

How do I sell tickets?
Email with subject heading “sell tickets” and a LineRocket representative will contact you immediately.

Can I change the name the ticket is reserved under?
Yes, on the tickets/order page you can manage the names for your ticket.

What happens if I don’t get a confirmation email?
Please check your spam folder for an email from LineRocket. If you do not see anything, please email immediately with subject heading “no confirm email”.

What are the service fees and who pays them?
The service fee can ranges from 5-20% depending on the ticket price, venue, and promoter. The service fee is paid by the customer to cover the online maintenece to the website and credit card merchant fees (ie: Visa/Mastercard charges for online purchases).

What if I dont want to purchase presale tickets, can I purchase tickets at the door?
Pre-sale tickets are highly recommended as many shows will sell out ahead of time. Entry is not guaranteed without an advance tickets and the ticket price is usually much higher at the door.

What happens if I don’t get into the club for a Skip the Line ticket?
If you do not get into the club on the night you purchased tickets for, please refer to the LineRocket Contact Page and provide a detailed and valid explanation of why you did not get in. Our management team will then contact the club and determine whether or not you are eligible for a refund. If you did not attempt to get into the club and simply changed your plans after purchasing a ticket, you will not be eligible for a refund. Please refer to the LineRocket Refund Policy for more information.

What forms of payment are accepted?
LineRocket accepts all major credit cards.

What happens if I forget my ID?
If you forget your ID, you will not gain entry to the club you purchased tickets for. You will also forfeit any rights to be given a refund. Please refer to the LineRocket Refund Policy for more information. Your ID or passport is the only form of identification that can be used to access the club.

What happens if I don’t get into the club because they said I wasn’t dressed properly?
If you are denied access because you did not abide by the club’s dress code, you will not be eligible for a refund. Please refer to the LineRocket Refund Policy for more information.

What happens if I purchased a LineRocket ticket and my name wasn’t put on the list?
If you purchase a ticket to a club and your name is put on the list, you will be entitled to a full refund. Make sure you contact us immediately through the Contact Page and you will be refunded.

What happens if I purchased the wrong tickets?
We cannot make any exchanges, upgrades, or additions to an existing order. If you would like to exchange or upgrade your ticket you can request a refund for your original order (minus the nonrefundable service charge) and you can repurchase the correct tickets. Please note, not all refund requests for this reason will be honored.

Why do I have to sign a w-9?
Due to federal law, we must have a W-9 on file in order to remit payment for ticket sales for all businesses based in the United States only.

Why do I have to sign a promoter agreement?
We cannot legally sell your tickets without an agreement in place binding and protecting all parties involved. The ticketing process has many variables which must be agreed to by both parties prior to selling any tickets.

Can you wire transfer or direct deposit my ticket funds?
A wire or direct deposit of funds for an event may be done for a bank fee based on the current banking rates. If a wire or direct deposit is not requested, payment by US mail will be sent 3-7 days after the event to allow for transactions to settle.

Please refer to the Contact Page to submit any other questions, comments, or concerns you may have. We will respond to you promptly.